Refund policy

At GinGinGood, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return and exchange policy below:

1. Conditions for Return and Exchange

  • Products must be unopened and unused.
  • Products must be in their original packaging.
  • Requests must be made within 7 calendar days of receiving the order, and we encourage customers to inspect the package immediately upon delivery.

  • Severely damaged items (e.g., broken, leaking, or compromised) are eligible for a refund.

  • Incorrect items received are eligible for a free return and refund.

  • Minor packaging imperfections that do not affect product use are not eligible for refund or replacement.

2. Return and Exchange Process

2.1 Contact our Customer Service at info@gingingood.com within 7 days of delivery.

2.2 Include in your email:

  • Order number and email used
  • Detailed description of the issue (photos/videos recommended)
  • Preferred resolution (refund or replacement)

2.3 Return Address:

1440 Bellwood Rd, San Marino, CA 91108
Phone: +1-888-993-8123
Recipient: Shopify - GinGinGood Store

Last Updated: February 5, 2026