Frequently Asked Questions:

What products do you sell?
We offer premium American ginseng and high-quality Asian natural wellness products — teas, herbal supplements, and traditional remedies. Visit our store to explore all items.
Do you offer free shipping?
Yes! We offer free shipping on qualifying U.S. orders. Free shipping automatically appears at checkout once the minimum requirement is met.
Do you have a welcome discount code?
Yes! New customers can enjoy 6% OFF with our welcome code:

gingingood06

Just apply the code at checkout.
Do you ship within the United States?
Yes. We ship nationwide via USPS and UPS. Processing typically takes 3–6 business days, and delivery time depends on the carrier and destination.
How long will delivery take?
Most orders arrive within 3–6 business days, depending on your location and shipping method.
Are your products authentic?
Yes. We source from trusted U.S. and Asian suppliers and reputable wellness brands. All products are 100% authentic and never repackaged.
What is the shelf life of your products?
Each product page includes its expiration or manufacturing date. If you need details on a specific item, feel free to contact us.
Do you offer returns or refunds?
Yes. If your product arrives damaged, defective, or incorrect, please contact us within 7 days and we will assist with a replacement or refund.
Can I track my order?
Absolutely. A tracking number will be emailed to you once your order ships.
How should I store ginseng or herbal products?
Store in a cool, dry place away from direct sunlight. Reseal packaging after opening to keep freshness.
Are your herbal products safe?
All products follow manufacturer safety guidelines. If you are pregnant, breastfeeding, or taking medication, please consult a healthcare professional.