Frequently Asked Questions:

Shopping & Products

What products do you sell?

We offer American ginseng, ginger products, herbal teas, herbal candies, and more.

Are your products authentic?

Yes. We sell products from established brands and suppliers. Product information is based on product packaging and available product details.

Do you offer free shipping?

Free shipping on U.S. orders of $49 or more.

Do you offer discounts or promotions?

Yes, We offer 8% OFF for returning orders. Use code THANKYOU8 at checkout.

Where do your products ship from?

All orders ship from our U.S. warehouse.

Where are your products made?

Product origin varies by brand. Please check product pages.

Orders & Shipping

Where do you ship?

We ship within the U.S., including Puerto Rico.

How long will delivery take?

Most orders arrive within 3–7 business days.

Can I track my order?

Yes. A tracking number will be emailed once your order ships.

Do you offer returns or refunds?

Please see our Refund & Exchange Policy for complete details. If your order arrives damaged, defective, or incorrect, contact us within 7 days and we'll be happy to help.

Payments & Support

What payment methods do you accept?

Visa, PayPal, Mastercard, AMEX, Discover, Shop Pay, Apple Pay, Google Pay, Diners Club

How can I contact customer support?

Use our Live Chat for the fastest support. You can also visit our Contact Us page or email us anytime.