Frequently Asked Questions:

What products do you sell?
We offer premium American ginseng and high-quality Asian natural products, including teas, candies, and other traditional items. Visit our store to explore all products.
Do you offer free shipping?
Yes! We offer free shipping on U.S. orders over $48.99. Shipping to Canada is available at applicable rates.
Do you have a welcome discount code?
Yes! New customers can enjoy 10% OFF on their first order with our code:

gingingood10

Just apply the code at checkout.
Do you ship within the United States?
Yes. We ship nationwide via USPS and UPS. Processing typically takes 3–6 business days, and delivery time depends on the carrier and destination.
How long will delivery take?
Most orders arrive within 3–6 business days, depending on your location and shipping method.
Are your products authentic?
Yes! All our products come from trusted U.S. and Asian brands. 🌿
What is the shelf life of your products?
Each product page includes its expiration or manufacturing date. If you need details on a specific item, feel free to contact us.
Do you offer returns or refunds?
Yes. If your product arrives damaged, defective, or incorrect, please contact us within 7 days and we will assist with a replacement or refund.
Can I track my order?
Absolutely. A tracking number will be emailed to you once your order ships.
How should I store ginseng or herbal products?
Store in a cool, dry place away from direct sunlight. Reseal packaging after opening to keep freshness.
Are your herbal products safe?
All products follow manufacturer safety guidelines. If you are pregnant, breastfeeding, or taking medication, please consult a healthcare professional.